Refund Policy
At Green World Travels, we strive to provide exceptional service and customer satisfaction when booking airline tickets online. We understand that plans can change, and sometimes it becomes necessary to seek a refund for your purchased ticket. This refund policy outlines the terms and conditions under which refunds are processed. Please read this policy carefully before making your purchase.
1. Refund Eligibility
- Cancellations by the Traveler: If you decide to cancel your ticket, the eligibility for a refund and the refund amount will depend on the fare rules associated with your booking. Some fares may be non-refundable, while others may allow cancellations with a refund, subject to specific conditions. It is important to review the fare rules and cancellation policy for your specific ticket before completing your purchase.
- Cancellations by the Airline: In the event that the airline cancels your flight, you may be entitled to a full or partial refund, depending on the airline’s policy. We will make every effort to inform you of any changes or cancellations made by the airline and assist you in obtaining a refund or rebooking your travel arrangements.
2. Refund Process
- Initiation: To request a refund, you must contact our customer support team via email or phone within the specified time frame mentioned in the fare rules or cancellation policy. Please provide your booking details, including the airline confirmation number, passenger names, and any other relevant information.
- Verification: Our team will review your refund request and verify eligibility based on the fare rules and cancellation policy. We may require additional information or documentation to process your refund efficiently.
- Refund Amount: If your refund request is approved, the refund amount will be determined according to the fare rules associated with your ticket. In some cases, airline penalties, administrative fees, and our service charges may apply, which will be deducted from the total refund amount.
- Refund Method: Approved refunds will be credited back to your original bank account or issued via cross-cheque in the name of the traveler/passenger within 7–14 business days.
3. Non-Refundable Fees and Charges
- Service Fees: Service fees charged by Green World Travels for ticket bookings are non-refundable, except in cases where the airline cancels the flight or exceptional circumstances apply.
- Credit Card Charges: Any credit card transaction fees or charges incurred during the ticket purchase are non-refundable, as they are associated with payment processing and are outside of our control.
4. Changes to the Refund Policy
- Green World Travels reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We recommend visiting this refund policy page regularly to stay informed about any updates.
Disclaimer: This refund policy applies exclusively to airline ticket bookings made through the Green World Travels website. For other travel-related services or products, such as hotel reservations or car rentals, please refer to the respective service provider’s refund policy.
Green World Travels & Tour is an established name for Umra and Hajj travel where we endeavour to provide the best value for money and comfort during your stay in Saudi Arabia.
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